Hello this Page is to Answer All your questions about your order.
ALL SALES ARE FINAL!
WE DO NOT ISSUE REFUNDS!!!
NO SIZE EXCHANGE!!
orders take between 3-8 weeks for delivery
Lets start, Onces again thank you so much for ordering from us and becoming a infinite92 customer. We Base our sucess and operations on the basis for providing excellent customer service to all customers around the globe.
Q: I just order a product and what do i do now?:
A: Congrats on placing your order , It takes 5 to 20 business days (Monday to Friday ) for processing. Onces its complete you will recieve an update stating your order has been shipped.
Q: How do i track my order?:
A: Great question Enter your tracking number below If it starts with the letter 'L' or 'R', if the tracking number starts with numbers go to Track.yw56.com or http://chinapost-track.com
Q: How long would it take till i get my order?
A: It will take 3 to 8 weeks business days (Monday to Friday) Please do not count weekends
Q: How long would it take for me to recieve my order if i dont live in US?
A: The same time with an added 3 1/2 week
Q: What happens if i order during the holiday seasons?
A: It could take an extra 3 week depending on the Shipping company (usps)
Q: What happens if i put the wrong zipcode?:
A: Please contact within 24 hours !! if not it could send the item back to us and we will charge $10 for re-shipping fee. If the item gets lost coming back to us, we will have to charge the full price again. We are not held responsible for wrong address that you provide to us.
Q: When ordering more than one item
A: When you order more than one item you will get them during different time and different days because we ship from different factories at different locations we do this so you can get your item the fastest way possible
Q:What happens if i order the wrong size or size is too small?
A: We stated that all orders must order one size larger, if your size is not located than please do not order.
Q: Holiday delays
A: During the month of February China the country we ship all orders from are in new years holiday season their for 2 to 3 weeks, in which they will ship. Not to worry you will recieve it after their holiday is over we will send you tracking numbers.
Q: what if i want to cancel my order?
A: you have to let us know within 8 hours of purchase to cancel if not the order cant be cancel because we already started working on it
We do not provide return shipping label no matter what
Q: i can't find the tracking email, where is it?
A: Please check your spam folder for the email
Q:The tracking number doesn't show up when tracking what does this mean?
A: This means the item is in transit and well update within 20 business days
Sign up Points
Q: I sign up and got 500 points, what do i do with these points?
A: Each 500 points equals to $5 in store credit , everytime you spend you earn points every 100 points is $1.
Premium Edition items are more time to make because we use speical printing machine to make them and we can not rush the process or mistakes on the item can happen, please be patient when ordering a premium edition item. Thank you for your understanding and becoming a value member of infinite92.
Whats the items made of?
A. Clothing are made with a blend of Polyester,Spandex
If you want to cancel your order you have 8 hours from the time you purchase the item to contact us to cancel the item.
Please note to order one size bigger than normal sizing, XS-S are consider group sizing.